FAQs

Our Candles are 100% soy wax. They are natural, vegan, sustainable, and locally sourced. We will help you understand more about it if you click the link: https://alokya.com/pages/soy-wax

Our products are natural and clean. We list all of our ingredients and recommend thoroughly checking them if you are prone to allergies.

Customer satisfaction is important to us, and we know how to make you happy.All our pan-India shipping is free of delivery charges. Enjoy!

In case you have received a damaged or defective product, you can request a return/exchange from our website. You can contact us for further assistance. We'll be happy to assist you in fixing the issue. Email us at: illuminate@alokya.com

The paintings featured on our scented candles can vary. You will receive a random design from your chosen range of folk art styles. Even if the picture from the order differs from your product delivered, rest assured that it is not the wrong product. All our paintings are original and authentic.

Our Terracotta jars are handmade and show discrepancies in sizes. However, the amount of wax poured is the same. What you have paid for will be given to you.

Other than that, if you are missing any item from your order or have received the wrong scent, size, or art style, you can directly request a return/exchange from the website. Contact us if the issue remains unresolved or if you need further help. Email: illuminate@alokya.com

Our scented candle jars are handcrafted, natural, local, Terracotta. They are polished to make the surface non-porous and easy to re-use.

Our scented candles are crafted with care. You can feel the love as you light it while you begin your day with meditation, relax on your day-ins with a book in hand, or unwind for the day and destress before bed. Integrate us into your life.

Just be responsible, always trim the wick before use, and do not exceed four hours of burn time in one sitting. Keep the candle within sight and away from children, pets, and flammable objects.

Create positive memories.

We are readily available for a chat. Find us here: illuminate@alokya.com

The answer is yes. Connect with us here

Once your order is received, we very lovingly pack it by hand and prepare it for delivery. Since the process is manual, it takes us 2 to 3 business days to dispatch it. It can take 10 to 12 business days to deliver to your address, depending on the ease of your location. Be patient with your delivery, as all good things take time.

We can only return, refund, or exchange your product if they satisfy the following conditions:-

• You received a damaged product
• The art form featured in the received product differs from the one in the order
• You received the wrong scent & size
• The returned product is unused and passes our quality inspection

The difference in the pattern of the paintings is unavoidable. The variation in sizes of the terracotta jars are due to human miscalculations. They are handcrafted and hand-painted. The volume of the wax is the same in every candle.

We source our Terracotta jars from local artisans. They create the pieces with limited resources in small batches, making every set unique. Embrace the uniqueness, and rest assured that you will receive the amount of wax you pay for, as we maintain uniformity in that aspect.

We collaborate with indigenous generational Indian artists renowned for their style of art. We provide them the means to exercise their creative freedom and trust their expertise. The different designs are the result of that trust. All the paintings are authentic and feature snippets from a particular style of art. Find out more about it here:

You can cancel your orders before they are dispatched from our location, which takes 2-3 business days.

We will provide you the link to track your order once it is dispatched.